If you need to modify your booking with Baleària Canarias, always do so through the official channels to protect your data and avoid possible fraud.
Changes requested by the passenger
If you request the change, you can manage it safely through these channels:
- From My Bookings, on the Baleària Canarias website.
- At the physical ticket offices of Baleària Canarias.
- By calling the customer service centre.
Changes made by Baleària Canarias
In some cases, Baleària Canarias may need to modify your booking due to operational reasons, weather conditions, vessel change, departure change, or other circumstances.
If this happens, an authorised agent will contact you to inform you of the change.
What we will never ask you for by phone, SMS or WhatsApp
To protect you against possible fraud, remember that Baleària Canarias will never ask you to:
- Make payments through links sent by SMS or WhatsApp.
- Provide bank details by phone.
- Send sensitive personal information through unofficial channels.
- Access unverified external payment gateways.
What happens if the change has an additional cost?
If the modification requires an additional cost, we will inform you beforehand to request your consent.
Once the change is accepted, the amount will be charged using the same payment method used in the original booking, without the need for you to provide your bank details again.
How to avoid phishing attempts
Phishing is a type of fraud where someone impersonates a company to try to obtain personal, banking data or make fraudulent charges.
To avoid it:
- Always use the official Baleària Canarias website.
- Do not open payment links received by SMS or WhatsApp if you are not sure of their origin.
- Do not provide bank details by phone or messaging.
- Contact Baleària Canarias if you have doubts about a communication received.
Important
If you receive a suspicious message related to your booking, do not make any payment or provide personal information. Contact Baleària Canarias through the official channels.
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