You can request the cancellation of your ticket by contacting the customer service team so they can manage your case.
The process consists of:
- Requesting the cancellation of the reservation
- Reviewing the conditions of the contracted fare
- Processing, if applicable, the refund of the amount
Please note that the possibility of cancelling and receiving a refund will depend on the conditions of your fare.
Before confirming the cancellation, you will be informed of the applicable conditions in your case.
Am I entitled to a refund when cancelling my ticket?
It depends on the conditions of the fare you have contracted.
If your fare allows it, a full or partial refund of the ticket amount may be made.
Otherwise, a refund may not be applicable. For this reason, the specific conditions of your reservation are always reviewed before confirming the cancellation.