Transition from Sea Club to Baleària Club: Frequently Asked Questions

If you are a Sea Club member, your account will be transferred to Baleària Club so that you can continue enjoying your points, advantages, and benefits within a single loyalty programme.

Below, we answer the main questions about the migration process.

How will I know when my transition to Baleària Club has been completed?

When the migration of your account to Baleària Club has been completed, we will inform you directly by email.

Through our newsletter and our usual communications, you will receive all the necessary information about:

• Access to your new account.
• The advantages and new features of Baleària Club.
• Any important updates related to your profile.

Until then, you will be able to continue using your usual services and advantages normally.

Will I lose my points when moving from Sea Club to Baleària Club?

No. The points you have accumulated in Sea Club will not be lost.

• They will be automatically transferred to your Baleària Club account.
• They will retain their equivalence within the Baleària Club loyalty programme.
• You will be able to use them on your upcoming trips and for the available advantages until 31 December 2026.

Will my membership level be maintained when moving from Sea Club to Baleària Club?

Yes. Your current membership level will be maintained and will have its equivalent within Baleària Club.

• You will retain the advantages associated with your current level.
• You will be able to continue progressing within Baleària Club.
• You will have access to new benefits and exclusive advantages according to your level.

What happens if I already had an account in Baleària Club?

If you already had an account in Baleària Club, both accounts will be automatically merged so that you can manage all your information from a single profile.

The merging will include:

• Your accumulated points.
• Your membership level.
• Your associated data and benefits.

This way, you can enjoy a simpler, more personalised, and complete experience within Baleària Club.

Do I need to register again or change my access details?

You do not need to register again with Baleària Club. Your personal data will be maintained and will continue to be protected in accordance with current regulations.

To access your account after the migration, you will only need to reset your password and enter your identification document.

• Your new access identifier will be your DNI, NIE, or passport.
• Your data, points, and advantages will be automatically preserved.
• If any additional adjustment is necessary, we will inform you in advance.

Will I be able to continue using my points and access my account in Baleària Club?

Yes. You will be able to continue using your points normally within Baleària Club and access your profile from Baleària’s official website or through the usual channels.

• Your points will be automatically available after the migration.
• You will be able to redeem them for the advantages and options available in Baleària Club until 31 December 2026.
• From your account, you can check your points, manage your profile, and access the benefits available to members.

Points resulting from the migration cannot be transferred to another member.

Only points generated through Baleària Canarias bookings may be transferred, provided the established conditions are met.

What should I do if I detect an error in my account or have questions about the migration?

The migration to Baleària Club is carried out applying the necessary security measures to protect your information, your data, and the advantages associated with your account.

If you detect any issue related to your points, your membership level, or your personal data, you can contact our customer service team to have your case reviewed.

• Your data and points are transferred securely.
• Your information remains protected throughout the migration process.
• You can contact customer service with any doubts or discrepancies related to your account.

What advantages does Baleària Club offer compared to Sea Club?

Baleària Club offers a more complete and personalised experience so that you can enjoy each journey even more.

• More benefits and exclusive advantages for members.
• More options to redeem points and obtain rewards.
• Priority access to promotions and special discounts.
• New levels and advantages designed to improve your travel experience.
• A unified and more convenient environment to manage your account and benefits.

You can find all the information about the programme on the Baleària Club page .