Easy Pass from Baleària Canarias

What is Easy Pass from Baleària Canarias?

Easy Pass is a new feature that allows you to have a digital card on your mobile phone to facilitate passenger boarding on the inter-island routes of the Canary Islands.

This feature allows you to board directly, if there is availability, without the need to make a reservation, by making the payment and verifying the resident discount in a single step.

Why use Easy Pass?

• Because it saves you time.
• Because you only pay for what you travel, without paying in advance.
• Because it saves paperwork.
• Because you can share it.
• Because it saves paper.
• Because it records all your trips.

One of the most notable advantages of Easy Pass is the ability to validate passengers' residence without having to go to the ticket office. This allows you to save time on your regular journeys.

Furthermore, the feature allows you to create and manage cards for other users, making it easier for passengers to invite family and friends, manage their payments and organise trips together.

The boarding system through Easy Pass is based on generating a QR code that contains all the necessary information for boarding, eliminating the need to print physical cards. This code is generated in the Baleària mobile app and is shown to staff at the ship's access control, allowing for a quicker and more efficient boarding process.

This approach not only improves the passenger experience but also reduces paper use, contributing to a more sustainable and eco-friendly practice.

In summary, Easy Pass is a tool designed for travellers seeking flexibility and speed in their journeys, simplifying the boarding process to the maximum, avoiding queues and unnecessary procedures, and allowing you to pay only for the trips you make.

How do I get Easy Pass on my mobile phone?

You only need to follow a few simple steps through the Baleària app:

1. Download the Baleària App.
2. Log in to your Baleària Club account or register.
3. From the App, access Easy Pass and set up your payment method and scan your identification document (DNI, NIE, driving licence or passport) in two simple and quick steps. This step is done only once and is saved.
4. You now have a QR code that you can use each time you board.

Can I use Easy Pass on all inter-island routes?

No, it is currently available on the Playa Blanca <> Corralejo and Las Palmas GC <> SC Tenerife routes, but we are working on it and it will soon be available on the routes of:

• Los Cristianos<>La Gomera
• Los Cristianos<>La Palma

Can I book trips with a car or motorcycle using Easy Pass?

Yes, it is possible to create a QR for the vehicle (car, motorcycle or moped). This QR will always be associated with a passenger and is inseparable.

The creation of the QR will always include the price of the passenger and the price of the vehicle.

How is it created?

1. From the App, go to “Manage card”, which is where all cards are created.
2. The vehicle is always linked to a passenger, the cardholder.
3. Fill in the vehicle details and select the card with which the payment will be made.

What information appears on the QR?

1. The car + passenger product.
2. Registration plate and passenger details to verify at boarding.
3. Payment method and amount for the vehicle and passenger journey. You do not need to scan the QR for the driver passenger, only for accompanying passengers if any.
4. Promotional code: there is the possibility to include a promotional code.
5. Occupancy traffic lights to know the status of the ship’s garage.

Traffic light system for vehicle boarding with Easy Pass

Through Easy Pass, the passenger can see in real time the occupancy of the ship’s garage for the departure they wish to make.

In this case, the passenger must enable location to be able to use it. Once permission has been granted for the tool to know the location, the occupancy traffic light of the garage can be seen in real time on the Easy Pass QR card.

I am a Baleària Club member, where can I see the points earned with Easy Pass?

All information about your trips and points earned is in your Baleària Club member profile.

How do I know if my residence is validated?

The Easy Pass system validates residence automatically and recurrently with the Ministry of Development’s SARA system. In some cases, the system may not provide the information and the QR card will appear with a red stripe of “Residence not validated”.

Where can I see my trips made with Easy Pass?

Each time you travel, we send an email to the email address you provided when registering with Baleària Club. Additionally, you can check your trips in the Baleària App.

What do I do if I see that I have a “Pending payment”?

We know that sometimes the connection may fail and you need to travel at that moment. To ensure you have no problems, if for any reason we cannot charge your card —due to lack of connection, error, blockage by your bank or insufficient funds—, we allow Easy Pass users to make the payment after boarding.

This deferred payment is only allowed once for Easy Pass users. To travel again, you must first settle the pending payment.

How do I get my Easy Pass if I have a European Union Foreigner Identity Number (NIE)?

For the convenience of our customers, Baleària’s booking system is integrated into the Ministry of Development’s SARA telematic system, which allows checking if you are a community resident in the Canary Islands.

In this case, to register, you must scan the European Union documentation that identifies you instead of the DNI or NIE. Next, you must manually add the NIE number that appears on your documentation and that accredits you as a beneficiary of the resident discount. You must add this data in your personal details.

We remind you that the format of the Foreigner Identity Number (NIE) starts with a letter (X, Y or Z), followed by 7 numeric digits, and ends with an alphabetic character.

It is important to emphasise that the NIE should not be confused with the Foreigner Identity Card (TIE), which is the physical document that certifies legal residence in Spain and includes the NIE.