There are many contact options; choose the one that suits you best.
Remember, once you have contacted us through one channel, if you contact us again about the same matter through another channel or the same channel, your request may be delayed.
💻 Web form
You can resolve any query through this web form. It is available to all types of customers, and your query will be resolved quickly without having to wait on the phone.
☎️ Telephone
You can also call us by telephone. Please remember that the wait may be longer than for the other channels.
| Number |
Opening hours (Island time) |
Languages available |
| Canary Islands Contact Centre: +34 828 64 80 20 Canary Islands Cargo: +34 828 64 80 72 |
|
|
📱 Social media
If you prefer to contact us by private message on Instagram or Facebook , we will also be available to help you.
📍 Ports and offices
If you need in-person assistance, you can visit our offices, sales points or ticket counters. Find your nearest office on the Baleària Canarias ports and offices page.
ℹ️ Bookings purchased with Armas Trasmediterránea
If your booking was purchased with Armas Trasmediterránea, you can also request assistance through the Baleària Canarias customer service channels.
For these enquiries, you have two main options: the Contact Centre, for telephone or remote assistance, and the sales points or ticket counters, for in-person assistance. The team can help you with changes, cancellations or specific queries about your booking.
❓ Help Centre
You can also visit the Baleària Canarias Help Centre, where you will find information about bookings, changes, cancellations, luggage, documentation, boarding, vehicles, pets and onboard services.