If you wish to make a complaint about your trip with Baleària Canarias, you can do so through the customer service form.
How can I make a complaint?
You must contact the Customer Service Department through the contact form provided for this purpose.
To expedite the process, it is advisable to include:
- Booking details (reference number).
- Date and route of the trip.
- Detailed description of the incident.
- Contact details.
What is the deadline for making a complaint?
According to Regulation (EU) No 1177/2010 on the rights of passengers in maritime transport, you can submit your complaint within a maximum period of 2 months from the date the service was provided or should have been provided.
How long does the response take?
Once the complaint has been submitted:
- You will receive an initial response within a maximum period of 1 month.
- This communication will indicate whether the complaint has been accepted, rejected, or is still under review.
Important
The deadlines and conditions for handling complaints are regulated by current European legislation, which establishes the rights of passengers in maritime transport.
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