There are many contact options; choose the one that suits you best.
Remember, once you contact us through one channel, if you contact us again for the same reason via another or the same channel, your request may be delayed.
💻 Web form
You can resolve any queries through this web form. It is for all types of customers, and the resolution will be quick without having to wait on the phone.
☎️ Telephone
You can also call us by phone. Please note that waiting times may be longer than other channels.
| Number |
Customer service hours (Spanish time) |
Languages available |
| Contact Center Canary Islands: +34 828 64 80 20 Freight Canary Islands: +34 828 64 80 72 |
|
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📱 Social Media
If you prefer to send us a private message via Instagram or Facebook , we will also be available for you.
📍 Ports and offices
If you need face-to-face assistance, you can visit our offices, sales points or ticket windows. Check your nearest office on the Baleària Canarias ports and offices page.
ℹ️ Reservations purchased with Armas Trasmediterránea
If your reservation was purchased with Armas Trasmediterránea, you can also request assistance through Baleària Canarias customer service channels.
For these procedures, you have two main options: the Contact Center, for telephone or remote assistance, and sales points or ticket windows, for face-to-face service. The team can help you with changes, cancellations or specific queries about your reservation.
❓ Help Centre
You can also consult the Baleària Canarias Help Centre, where you will find information about reservations, changes, cancellations, luggage, documentation, boarding, vehicles, pets and onboard services.