There are many contact options; choose the one that suits you best.

Remember, once you have contacted us through one channel, if you contact us again for the same reason through another or the same channel, your request may be delayed.

💻 Web form

You can resolve any query through this web form. It is for all types of customers, and the resolution will be quick without you having to wait on the phone.
 

☎️ Telephone

You can also call us by telephone. Remember that the wait may be longer than through the other channels.

📱 Social media

If you prefer to contact us by private message via Instagram or Facebook we will also be available to help you.

📍 Ports and offices

If you need in-person assistance, you can visit our offices, sales points or ticket counters. Find your nearest office on the Baleària Canary Islands ports and offices page.

ℹ️ Bookings purchased with Armas Trasmediterránea

If your booking was purchased with Armas Trasmediterránea, you can also request assistance through the Baleària Canary Islands customer service channels.

For these matters, you have two main options: the Contact Centre, for telephone or remote assistance, and the sales points or ticket counters, for in-person assistance. The team can help you with changes, cancellations or specific queries about your booking.

❓ Help Centre

You can also consult the Baleària Canary Islands Help Centre, where you will find information about bookings, changes, cancellations, luggage, documentation, boarding, vehicles, pets and on-board services.