Customer Service Channels

There are many contact options; choose the one that suits you best.

Remember, once you contact us through one channel, if you contact us again for the same reason through another or the same channel, your request may be delayed.

💻 Web form

You can resolve any queries through this web form. It is for all types of customers, and the resolution will be quick without you having to wait on the phone.
 

📱 Social Media

If you prefer to write to us by private message on Instagram or Facebook, we will also be available for you.

📍 Ports and offices

If you need face-to-face assistance, you can go to our offices, sales points, or counters. Check your nearest office on the Baleària Canarias ports and offices page.

ℹ️ Reservations purchased with Armas Trasmediterránea

If your reservation was purchased with Armas Trasmediterránea, you can also request assistance through Baleària Canarias’ customer service channels.

For these procedures, you have two main options: the Contact Center, for telephone or remote assistance, and the sales points or counters, for face-to-face assistance. The team can help you with changes, cancellations, or specific queries about your reservation.

❓ Help Centre

You can also consult the Baleària Canarias Help Centre, where you will find information about reservations, changes, cancellations, luggage, documentation, boarding, vehicles, pets, and onboard services.

☎️ Telephone

You can also call us by phone. Please remember that waiting times may be longer than with other channels.