Assistance dogs accompanying people with disabilities are allowed to travel on Baleària Canarias ferries and access the ship’s lounges alongside their user.
Their boarding is free of charge. It is important to indicate during the booking that you will be travelling with an assistance dog.
Where can an assistance dog travel on board?
Assistance dogs have free access to the ferry lounges and may stay with their user during the crossing.
They do not need to book a separate pet-friendly accommodation to travel with the person they assist.
Do assistance dogs travel for free?
Yes, boarding for assistance dogs is free of charge. You must indicate when making the booking that you will be travelling with an assistance dog so that this is properly recorded for the journey.
What documentation do I need to travel with an assistance dog?
You must be able to prove the animal’s status when requested. Carry with you the documentation that certifies that it is an assistance dog.
For general documentation related to travelling with companion animals, please see the necessary documentation for travelling by ferry with a pet.
Can I travel with an emotional support animal?
Yes, Baleària includes emotional support companion animals in this category, provided that the passenger can prove this status with a certificate issued by a doctor, psychologist or psychiatrist.
The supporting documentation may be requested during the journey. If it is not available, the animal will be subject to the conditions and charges applicable to the relevant pet accommodation.
What should I do when booking if I am travelling with an assistance dog?
Indicate during the booking that you will be travelling with an assistance dog. This way, the service will be properly identified before boarding.
If you need to check how access to the ship with animals is carried out, please review the boarding and disembarkation conditions with pets.
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